Make-good report software for commercial landlords
At the end of a commercial lease, the make-good clause decides what the outgoing tenant must remove, reinstate and repair. A make-good assessment reads the lease obligations against the premises as they stand — fit-out partitions to strip, base-building finishes to reinstate, damage beyond fair wear — and produces a scope, often with a cost, that the landlord can put to the tenant. Every scope item has to trace to both a clause and an observed condition, or it will be disputed.
Built for landlords running teams of roughly 3–50 inspectors.
Sample Make-good scope report
An illustrative excerpt. The site, readings and findings are fictional; the layout is yours to set.
Make-good scope report
Make-good scope — Level 5, east wing
- Premises
- Fictional Centre, 90 Sample Street, Level 5
- Lease clause
- Clause 18 — reinstatement to base building
- Assessed
- 14 October 2026
| Scope item | Observed condition | Responsibility |
|---|---|---|
| Remove glazed meeting room suite | Tenant-installed, 4 rooms | Responsibility: Tenant |
| Reinstate open ceiling grid | Bulkheads added over reception | Responsibility: Tenant |
| Carpet replacement | Worn at main traffic routes, consistent with 7-year use | Responsibility: Fair wear |
| Patch slab penetrations | 6 floor boxes cored by tenant | Responsibility: Tenant |
Fields captured on site
Your firm builds the form in-app, so these are a starting point rather than a fixed schema. Every field is captured on the device, with or without signal, and lands in the make-good scope report where your template puts it.
Lease obligations
- Clause reference
- Obligation summary
- Base-building specification
Scope items
- Area
- Linked clause
- Observed condition
- Work required
- Responsibility (tenant / landlord / fair wear)
- Quantity
- Rate
- Cost (calculated)
- Photo
Summary
- Total tenant scope (calculated)
- Items in dispute
How the make-good scope report gets built
Capture it once, offline
Your firm builds the commercial make-good assessment form in-app — 25 field types, nesting repeatable groups, compound AND/OR visibility rules, reusable modules and calculated fields. Field capture works with no signal: jobs, forms, photos, notes and audio all queue in an idempotent outbox that only clears once the server confirms receipt.
Link it to your buildings, levels and tenancies
Enter buildings, levels and tenancies once, as a register. Every one of your elements, defects and cost lines then points at a stored row rather than a name somebody typed — and the links survive a disconnected device.
Render your own template
The make-good scope report renders into the Word template you already use — your letterhead, your section order, your clause library — with conditionals, loops over repeats, composable sub-templates and photo grids.
Reviewed before it leaves
You write the review framework: a checklist of what a make-good scope report must contain, plus the prose standards you would mark a junior against. Link it to a report template and it runs every time that template renders. Each finding comes back graded info, minor or major, quoting the sentence at fault, and a person accepts or dismisses every one.
Because the structured submission behind the report is held too, the review is a comparison rather than a proofread: The narrative calls the roof "fair"; the element register grades it C with a twelve-month cost line against it.
Checks a commercial property framework usually carries
- Every graded defect carries a cost band and a priority
- The make-good schedule and the narrative describe the same condition
- Access and DDA non-compliances cite the clause they fail
- Every photo referenced in the text exists and is captioned
Questions
- Can each scope item cite the lease clause it relies on?
- Yes. Clauses are entered once as a register and scope items link to them, so the report can group the scope by clause or print the clause beside each item.
- Can we reuse the entry condition report from the start of the lease?
- If the entry inspection was captured in SurveyThanks, the tenancy’s rooms and photos are already stored and the make-good scope can reference them directly.
- Can costs be quantity times rate?
- Yes. Calculated fields multiply quantity by rate per line and total the scope, and the totals update as lines are added on site.
What this is not
Worth knowing before you book a demo, so neither of us wastes the half hour.
- Not field-service dispatch. No timesheets, no parts, no inventory. Scheduling exists to get an inspector to a site.
- No signature capture. If your deliverable has to carry a signed sign-off on the artefact itself, this is not the tool yet.
- Field capture is what works offline — jobs, forms, photos, notes and audio. Reports, chat, scheduling and the inbox need a connection.
- No client portal. Reports go out as a file or a password-protected link.
Other commercial property work we cover
- Fire door inspectionsFire door register
- Fit-out compliance inspectionsFit-out compliance report
- Indoor air quality assessmentsIAQ report
- Legionella risk assessmentsLegionella risk report
- Lift registration inspectionsLift inspection report
- NABERS energy auditsEnergy rating evidence pack
- Replacement cost assessmentsInsurance valuation report
- Roof condition surveysRoof survey report
Other disciplines
Rebuild your make-good scope report in SurveyThanks
Bring the Word template you already send clients. If you are coming off another field-forms tool, a filled report can be uploaded, read field by field, and re-rendered into your template.