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Terms of Service

Last updated: 31 July 2026

These Terms of Service ("Terms") govern your access to and use of the SurveyThanks platform — the website at surveythanks.com, partner-branded deployments, our mobile apps, and related services (together, the "Service") — provided by SwapLink Pty Ltd (ABN 94 691 733 794), trading as SurveyThanks ("we", "us", "our"). By creating an account, accepting an invitation to a workspace, or using the Service, you agree to these Terms. If you use the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" means that organisation.

1. The Service

SurveyThanks is a business tool for field inspections and surveys: capturing forms, photos, and audio on site (including offline), managing jobs and scheduling, and generating reports, including AI-assisted drafting. It is intended for business use, not for consumers acting in a personal capacity.

2. Accounts and workspaces

  • You must provide accurate account information and keep your sign-in methods (email, linked identity providers, passkeys, device PIN) secure. You are responsible for activity under your account.
  • Workspaces belong to the customer organisation (the "merchant"). Workspace administrators control membership, roles, and access to workspace data, including data you contribute to the workspace.
  • You may delete your account from the in-app settings page. Deleting your account removes your identity and access; records belonging to a workspace remain with that workspace (see the Privacy Policy for detail).

3. Plans, fees, and metered usage

  • Paid plans are billed in advance on a monthly or yearly cycle at the prices shown at the point of purchase, in Australian dollars unless stated otherwise. Payment is processed by Stripe.
  • Plans include allowances (for example seats, jobs, AI credits, storage, and email volume). Exceeding an allowance does not interrupt the Service — usage beyond an allowance is metered and billed as overage at the rates shown for your plan.
  • Fees are non-refundable except where required by law (including the Australian Consumer Law) or expressly agreed in writing. You can cancel at any time; cancellation takes effect at the end of the current billing period.
  • We may change pricing with at least 30 days' notice, effective from your next billing cycle.

4. Trials, beta, and early-access features

Trial workspaces, beta features, and features marked as experimental are provided as-is, may change or be withdrawn without notice, and may be subject to additional limits. AI outputs in particular may change between model versions.

5. Your data

  • You own your workspace data — jobs, form definitions, submissions, photos, audio, reports, and files. You grant us a licence to host, process, transmit, and display that data solely to provide and support the Service.
  • You are responsible for the data you put into the Service, including having the right to collect and store personal information about third parties (for example site contacts and premises photographs) and complying with your own obligations under the Privacy Act 1988 (Cth) and any contractual duties to your clients.
  • We handle personal information as described in our Privacy Policy, including the list of sub-processors we rely on. A data processing addendum is available for enterprise customers on request.
  • You can export your data while your subscription is active. After account or workspace closure we delete workspace data within the windows described in the Privacy Policy.

6. AI features

Parts of the Service use large language models to draft reports, extract data, transcribe audio, and answer questions over your workspace content. AI output can be wrong, incomplete, or misleading. You are responsible for reviewing AI-generated content before relying on it or delivering it to your clients — particularly inspection findings, risk assessments, and anything with regulatory or insurance significance. We do not use your workspace content to train models for third parties.

7. Acceptable use

You must not:

  • use the Service to break the law or infringe others' rights;
  • upload malicious code or attempt to probe, breach, or overload the Service;
  • access another customer's workspace or data without authorisation;
  • resell or white-label the Service except under a written partner agreement;
  • send spam or unlawful communications through the Service's email features, or use them in breach of the Spam Act 2003 (Cth);
  • abuse metered features (including AI credits) in a manner designed to evade billing.

We may suspend access where we reasonably believe continued use presents a security, legal, or abuse risk, and will tell you why unless the law prevents it.

8. Availability, support, and changes

  • We aim for high availability but the Service is provided without an uptime guarantee unless one is agreed in writing. Offline capture is designed to tolerate connectivity loss in the field, but sync requires connectivity.
  • Support is provided by email at [email protected] — see the support page.
  • We improve the Service continuously and may add, change, or retire features. If a change materially reduces the core functionality you pay for, you may cancel and receive a pro-rata refund of prepaid fees for the unused period.

9. Intellectual property

We own the Service, its software, and everything in it other than your data — including form-builder tooling, report templates we supply, and the SurveyThanks brand. Feedback you give us may be used to improve the Service without obligation to you.

10. Third-party services

The Service depends on third-party providers (hosting, payments, email, AI, storage) as described in the Privacy Policy, and can connect to third-party products you choose (for example Xero). Your use of a connected third-party product is governed by that product's own terms.

11. Liability

Nothing in these Terms excludes rights you have under the Australian Consumer Law or other law that cannot be excluded. Where our liability can be limited: (a) our total aggregate liability arising out of or in connection with the Service is capped at the fees you paid us in the 12 months before the event giving rise to the claim; and (b) neither party is liable for indirect or consequential loss, loss of profits, or loss of data — except for your payment obligations, breach of §7, or infringement of the other party's intellectual property. For services not ordinarily acquired for personal use, our liability for a breach of a non-excludable guarantee is limited, at our option, to resupplying the service or paying the cost of resupply.

12. Indemnity

You indemnify us against third-party claims arising from your data or your use of the Service in breach of these Terms — including claims by your clients or by individuals whose personal information you put into the Service without the right to do so.

13. Termination

You may stop using the Service and cancel at any time. We may terminate a workspace for material breach that remains uncured 14 days after notice, or immediately for serious breaches of §7. On termination, your right to access the Service ends and data deletion follows the Privacy Policy's retention windows. Clauses that by their nature survive (including §5, §9, §11, §12) survive termination.

14. Governing law

These Terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

15. Changes to these Terms

We may update these Terms from time to time. We will publish the updated version on this page with a new "Last updated" date, and give reasonable advance notice of material changes through the Service or by email. Continued use after a change takes effect constitutes acceptance.

16. Contact

Questions about these Terms: [email protected].

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