Support

Need a hand with SurveyThanks? Email [email protected] and we'll get back to you — usually within one business day (Australian business hours).

Help us help you

When you write in, include what you can of the following:

• The email address you sign in with, and your workspace name
• What you were doing, what you expected, and what happened instead
• Whether you were on the web app or the iOS app, and whether you were offline
• A screenshot or the approximate time it happened, if you have one

Working in the field

SurveyThanks is built to keep capturing forms, photos, and audio while you're offline. If something you captured on site hasn't appeared for the rest of your team: keep the app installed and signed in, reconnect to the internet, and reopen the app — pending work syncs automatically. If it still hasn't synced after that, email us straight away and don't sign out or delete the app, as unsynced work is stored on the device.

Account and access

• Sign-in links expire after a short time — request a fresh one from the sign-in page if yours has lapsed.
• Access to a workspace is managed by your workspace administrator. If you can sign in but can't see your team's workspace, ask your administrator to invite you.
• You can delete your account from Settings inside the app. For privacy questions or data requests, see our Privacy Policy or email [email protected].

Billing

Subscriptions and invoices are managed from the Settings page on the web at surveythanks.com. For anything billing-related you can't resolve there, email [email protected].