Contents claim inventory and schedule software
After a burglary, fire or flood, the hard part of a contents claim is turning a household’s memory into a schedule an insurer can settle: item, age, condition, proof of ownership and replacement cost. Done on paper it is retyped twice. Done in a spreadsheet it loses the photos. A contents inventory needs every item to carry its evidence with it.
Built for insurers running teams of roughly 3–50 inspectors.
Sample Contents schedule report
An illustrative excerpt. The site, readings and findings are fictional; the layout is yours to set.
Contents schedule report
Schedule A — Lounge room
- Claim
- CT-55102 (fictional)
- Peril
- Theft — forced entry, rear sliding door
- Inventory taken
- 3 February 2026
| Item | Age / proof of ownership | Status |
|---|---|---|
| 65" television, wall-mounted | 2 years — bank statement supplied | Status: Proven |
| Games console and two controllers | 4 years — box photo only | Status: Query |
| Soundbar | Claimed; no proof yet supplied | Status: Pending |
| Rug, 2 × 3 m | Damaged by entry, retained by insured | Status: Inspected |
Fields captured on site
Your firm builds the form in-app, so these are a starting point rather than a fixed schema. Every field is captured on the device, with or without signal, and lands in the contents schedule report where your template puts it.
Per item
- Room
- Description, brand and model
- Age and purchase source
- Proof of ownership type
- Photos of item or remnant
Valuation
- Claimed amount
- Replacement quote source
- Depreciation or new-for-old basis
- Sub-limit applied (jewellery, portable items)
Event
- Peril
- Police or fire report reference
- Items recovered or salvaged
Standards the report works to
- General Insurance Code of Practice 2020Insurance Council of Australia — General Insurance Code of Practice
- Frames how requests for information, such as proof of ownership, are made of the insured and how quickly.
Load the standards you hold into your reference library and the drafted prose is written against them rather than against a general model.
How the contents schedule report gets built
Capture it once, offline
Your firm builds the contents claim inventory form in-app — 25 field types, nesting repeatable groups, compound AND/OR visibility rules, reusable modules and calculated fields. Field capture works with no signal: jobs, forms, photos, notes and audio all queue in an idempotent outbox that only clears once the server confirms receipt.
Link it to your buildings and rooms
Enter buildings and rooms once, as a register. Every one of your damage observations and scope lines then points at a stored row rather than a name somebody typed — and the links survive a disconnected device.
Render your own template
The contents schedule report renders into the Word template you already use — your letterhead, your section order, your clause library — with conditionals, loops over repeats, composable sub-templates and photo grids.
Reviewed before it leaves
You write the review framework: a checklist of what a contents schedule report must contain, plus the prose standards you would mark a junior against. Link it to a report template and it runs every time that template renders. Each finding comes back graded info, minor or major, quoting the sentence at fault, and a person accepts or dismisses every one.
Because the structured submission behind the report is held too, the review is a comparison rather than a proofread: The report says the escape of water was confined to the ground floor; the scope carries three first-floor rooms.
Checks a insurance framework usually carries
- Cause, extent and policy response agree with one another
- Every scope line traces back to a damage that was actually observed
- The reserve is supported by the scope rather than asserted
- Every section the insurer’s template requires is present and populated
Questions
- Can each item carry its own photos and receipts?
- Yes. An item is a repeatable group with its own photo and attachment fields, so the evidence stays beside the line it supports in the schedule.
- Can the totals add up by room and by sub-limit?
- Calculated fields can sum a column of a repeat, so room totals and a jewellery or portable-items subtotal are worked out on the form rather than in a spreadsheet afterwards.
- What if the insured sends more receipts after the visit?
- The submission can be updated and the schedule regenerated, so the version the insurer receives reflects the latest evidence without rebuilding the document.
What this is not
Worth knowing before you book a demo, so neither of us wastes the half hour.
- Not field-service dispatch. No timesheets, no parts, no inventory. Scheduling exists to get an inspector to a site.
- No signature capture. If your deliverable has to carry a signed sign-off on the artefact itself, this is not the tool yet.
- Field capture is what works offline — jobs, forms, photos, notes and audio. Reports, chat, scheduling and the inbox need a connection.
- No client portal. Reports go out as a file or a password-protected link.
Other insurance work we cover
- Hail damage roof inspectionsHail damage report
- Heavy motor assessmentsTruck assessment report
- Home claim assessmentsClaim assessment report
- Impact damage assessmentsImpact damage report
- Liability scene investigationsScene investigation report
- Machinery breakdown assessmentsBreakdown cause report
- Marine claim surveysMarine claim report
- Motor assessing inspectionsMotor assessment report
Other disciplines
Rebuild your contents schedule report in SurveyThanks
Bring the Word template you already send clients. If you are coming off another field-forms tool, a filled report can be uploaded, read field by field, and re-rendered into your template.