Motor assessing inspection app for field assessors
Most motor claims never see a drive-in centre: the field assessor goes to the repairer, the tow yard or the customer’s driveway. The job is to confirm the vehicle and its odometer, check that the damage matches the reported accident, agree the repair method and the parts with the repairer, and decide early when a car is a total loss. The insurer needs that decision with photos it can trust.
Built for insurers running teams of roughly 3–50 inspectors.
Sample Motor assessment report
An illustrative excerpt. The site, readings and findings are fictional; the layout is yours to set.
Motor assessment report
Assessment — passenger sedan (fictional)
- Claim
- MA-38892 (fictional)
- Location
- Repairer premises (fictional)
- Assessed
- 12 January 2026
| Area | Damage and method | Decision |
|---|---|---|
| Rear bumper bar | Split mounting tabs — replace | Decision: Agreed |
| Boot lid | Dent 150 mm — repair and paint | Decision: Agreed |
| Rear left tail light | Lens cracked — replace | Decision: Agreed |
| Front bumper scuff | Not related to this accident | Decision: Excluded |
Fields captured on site
Your firm builds the form in-app, so these are a starting point rather than a fixed schema. Every field is captured on the device, with or without signal, and lands in the motor assessment report where your template puts it.
Vehicle
- Registration and VIN
- Odometer
- Make, model and build date
- Pre-accident condition
Damage
- Panel or component
- Repair or replace
- Related or unrelated to the accident
- Photos from fixed angles
Decision
- Repairable or total loss
- Repairer and quote reference
- Supplementary items to monitor
How the motor assessment report gets built
Capture it once, offline
Your firm builds the motor assessing inspection form in-app — 25 field types, nesting repeatable groups, compound AND/OR visibility rules, reusable modules and calculated fields. Field capture works with no signal: jobs, forms, photos, notes and audio all queue in an idempotent outbox that only clears once the server confirms receipt.
Link it to your buildings and rooms
Enter buildings and rooms once, as a register. Every one of your damage observations and scope lines then points at a stored row rather than a name somebody typed — and the links survive a disconnected device.
Render your own template
The motor assessment report renders into the Word template you already use — your letterhead, your section order, your clause library — with conditionals, loops over repeats, composable sub-templates and photo grids.
Reviewed before it leaves
You write the review framework: a checklist of what a motor assessment report must contain, plus the prose standards you would mark a junior against. Link it to a report template and it runs every time that template renders. Each finding comes back graded info, minor or major, quoting the sentence at fault, and a person accepts or dismisses every one.
Because the structured submission behind the report is held too, the review is a comparison rather than a proofread: The report says the escape of water was confined to the ground floor; the scope carries three first-floor rooms.
Checks a insurance framework usually carries
- Cause, extent and policy response agree with one another
- Every scope line traces back to a damage that was actually observed
- The reserve is supported by the scope rather than asserted
- Every section the insurer’s template requires is present and populated
Questions
- Can we enforce a standard set of photo angles?
- Yes. Each required angle can be its own photo field, so the assessment cannot be submitted without the four corners, odometer and VIN plate.
- Does this replace our estimating system?
- No. SurveyThanks handles the inspection record and the assessment report; part pricing and labour times stay in your estimating tool.
- Can unrelated damage be listed separately?
- Mark each damage line as related or unrelated, and the template renders the excluded items in their own table.
- Can a total-loss decision change what the report contains?
- Yes. Choosing total loss on the form can hide the repair-method table and switch on a section for pre-accident value, salvage and the reasons repair was uneconomical.
What this is not
Worth knowing before you book a demo, so neither of us wastes the half hour.
- Not field-service dispatch. No timesheets, no parts, no inventory. Scheduling exists to get an inspector to a site.
- No signature capture. If your deliverable has to carry a signed sign-off on the artefact itself, this is not the tool yet.
- Field capture is what works offline — jobs, forms, photos, notes and audio. Reports, chat, scheduling and the inbox need a connection.
- No client portal. Reports go out as a file or a password-protected link.
Other insurance work we cover
- Hail damage roof inspectionsHail damage report
- Heavy motor assessmentsTruck assessment report
- Home claim assessmentsClaim assessment report
- Impact damage assessmentsImpact damage report
- Liability scene investigationsScene investigation report
- Machinery breakdown assessmentsBreakdown cause report
- Marine claim surveysMarine claim report
- Mould remediation verificationClearance verification report
Other disciplines
Rebuild your motor assessment report in SurveyThanks
Bring the Word template you already send clients. If you are coming off another field-forms tool, a filled report can be uploaded, read field by field, and re-rendered into your template.